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For Psychiatric Technicians

Understanding Implicit Bias

Before the label changes care.

Learn how fast labels can form under pressure — and practice simple communication moves that help keep patient concerns, dignity, and follow-up visible.

Start the Course
BVNPT CE Provider #15140 | 1.0 Contact Hour | Self-paced

1. Notice Fast Labels

Learn how assumptions can form quickly during rushed, stressful, or repeated interactions.

2. Use AAEE Under Pressure

Practice Acknowledge, Accept, Explore, and Evolve as a quick reset before your next response.

3. Keep the Concern Visible

Use repair language to bring the patient's current report back into view when an interaction starts to close.

Catch the label before it changes care.

This 1-hour, self-paced course helps California Psychiatric Technicians recognize how implicit bias can shape communication, documentation, follow-up, and safety decisions—especially under pressure.

  • 1.0 CA BVNPT Contact Hour
  • Concrete tools for your next shift
  • Self-paced, on-demand access
Instructor Nancy McFarland
MEET YOUR INSTRUCTOR

Nancy McFarland, MIPH, LCSW, LSSBB

Nancy McFarland is the founder of Better Bedside Manner™ and a clinical educator focused on communication under pressure, implicit bias, patient dignity, and safer care interactions.

She brings healthcare leadership and behavioral health experience to practical, scenario-based continuing education for frontline clinical professionals.

Frequently Asked Questions

Is this course approved for California Psychiatric Technicians?
Yes. Better Bedside Manner, LLC is a BVNPT-approved CE Provider, Provider #15140. This course provides 1.0 contact hour.

Verify BVNPT Provider #15140 →
How long do I have to finish the course?
You have 180 days of access to the course and included course resources from the date of purchase. It is entirely self-paced, so you can start and stop whenever you need to during that time.
Can I take this on my phone during a break?
Absolutely. The course platform is fully mobile-friendly, making it easy to complete on your phone or tablet during a break on your shift.
How do I get my certificate?
Your certificate is generated after you complete the required course lessons and final course steps. You can download it immediately.

Ready to strengthen bedside communication?

Take the 1.0 contact hour course now and get practical tools to recognize bias patterns, reduce harm, and communicate with more clarity—on your next shift.